Privacy Policy

Introduction

AXIEL Inc. (hereinafter referred to as “the Company”) recognizes the protection of personal information as a critical responsibility. The Company complies with the Act on the Protection of Personal Information (the “APPI”) and other applicable laws and guidelines, and has established this Privacy Policy (this “Policy”) to ensure the appropriate handling and protection of personal information.

In this Policy, “personal information” means information about a living individual as defined in Article 2, Paragraph 1 of the APPI, which can identify a specific individual by name, date of birth, or other descriptions contained in such information, or which contains an individual identification code.

Scope

This Policy applies to the website operated by the Company (https://axiel.jp/ ) and the services provided by the Company.

The Japanese version of this Policy shall be the authoritative text. In the event of any discrepancy between the Japanese version and any translated version, the Japanese version shall prevail.

Our website may contain links to external websites. The Company is not responsible for the handling of personal information on linked websites. Please review the privacy policy of each linked website.

Information We Collect

The Company may collect personal information in the following ways and situations.

Information you provide directly

• Inquiries: name, email address, phone number, company name, inquiry type, inquiry details, etc.
• Service applications and consultations: consultation details and requirements regarding website/web application development, IT outsourcing, business system/SaaS development, etc., as well as name and contact information
• Business partner and partnership inquiries: company name, contact person, contact information, business description, partnership requests, etc.

Information collected automatically

When you access our website, we may automatically collect information such as your IP address, browser type, referrer URL, pages viewed, and access date and time. We also use services provided by external providers for purposes such as font delivery, and your IP address and similar information may be transmitted to such providers when you browse our website.

Purposes of Use

The Company uses collected personal information for the following purposes.

• To provide and operate services such as website/web application development, IT outsourcing, business system/SaaS development, system integration/API development, and cloud migration/maintenance
• To respond to inquiries, consultations, and requests
• To communicate with business partners and consider partnerships
• To provide information about our services, campaigns, etc. (you may opt out at any time)
• To improve service quality and to plan and develop new services
• To analyze website usage and improve user experience
• To ensure the security of our website and services
• To comply with laws and regulations and to protect the Company’s rights and property

Provision to Third Parties

The Company will not provide personal information to third parties without your consent, except in the following cases.

• With your prior consent
• When disclosure is required by law
• When necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent
• When particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain your consent
• When cooperation is required for a national or local government agency, or a party entrusted by such an agency, to perform duties prescribed by law

The Company may outsource the following operations to external providers in the course of providing services. We require such providers to manage personal information appropriately and supervise them as necessary and appropriate.

• Email delivery services (responses to inquiries, etc.)
• Website hosting services
• Fraud prevention services (protection against fraudulent form submissions)
• Access analytics services (website usage analysis)

Personal information may also be transferred in connection with a business succession due to a merger, company split, business transfer, or other reasons.

Cookies and Similar Technologies

Our website uses a security service (such as CAPTCHA) that employs cookie-like technologies to prevent fraudulent form submissions.

For access analytics, we use “Google Analytics 4 (GA4) - Google (non-English pages)”, “Microsoft Clarity - Microsoft (non-English pages)”, and “Umami”. GA4 and Clarity collect browsing information using cookies and similar technologies, and the collected information is processed in accordance with each provider’s privacy policy.

You can manage cookies through your browser settings and disable GA4 data collection using the Google Analytics Opt-out Browser Add-on. Disabling cookies may cause some website features to malfunction.

Security Measures

The Company takes the following measures to prevent leakage, loss, or damage of personal information and to otherwise ensure its secure management.

Organizational measures

We appoint a person responsible for the handling of personal information and conduct periodic reviews of how personal information is handled.

Personnel measures

We provide employees with education and training on the appropriate handling of personal information and conclude confidentiality agreements with employees regarding the handling of personal information.

Technical measures

We implement access controls for personal information and work to prevent unauthorized access. We take technical measures such as encrypted communication (SSL/TLS).

Physical measures

We take measures to prevent theft or loss of equipment and electronic media that handle personal information.

Understanding of the external environment

When handling personal information in a foreign country, we implement security measures based on an understanding of that country’s personal information protection systems.

Retention Period

The Company retains personal information only for the period necessary to achieve the purposes of use. Where retention is required by law for a certain period, we retain the information for that period. After the retention period expires or the purposes of use are achieved, we delete the personal information without delay.

Your Rights

Under the APPI, you may exercise the following rights regarding your personal information held by the Company.

• Notification of purposes of use: you may request notification of the purposes for which we use your personal information.
• Disclosure: you may request disclosure of your personal information held by the Company (you may specify disclosure by electronic record or in writing).
• Correction, addition, or deletion: you may request correction, addition, or deletion if your personal information is inaccurate.
• Suspension of use or deletion: you may request suspension of use or deletion in cases of use beyond the purposes of use or improper acquisition, as well as when the Company no longer needs to use the information, when a leakage or similar incident has occurred, or when your rights or legitimate interests are at risk of being harmed.
• Suspension of provision to third parties: you may request suspension of provision when your personal information is provided to third parties in violation of laws, or when any of the grounds for suspension of use or deletion above apply.

To make any of the above requests, please contact us using the contact information below. We will respond within a reasonable period after verifying your identity.

Transfer of Personal Information Outside Japan

The Company uses cloud services and other services provided by foreign providers to operate this website and provide its services, and your personal information may be processed or stored primarily on servers located in the United States. When transferring personal information, we confirm the personal information protection systems of the destination country and take measures in accordance with Article 28 of the APPI.

Changes to This Policy

The Company may change this Policy due to amendments to laws, changes in business, or other reasons. The revised Privacy Policy takes effect when posted on our website. Material changes will be announced on our website.

Contact

For inquiries, opinions, complaints, or other consultations regarding the handling of personal information, please contact us below.

• Company name: AXIEL Inc.
• Representative Director: Ayumu Yoshino
• Address: Shibuya Dogenzaka Tokyu Bldg. 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043
• Website: https://axiel.jp/
• Contact page: https://axiel.jp/contact/

Effective date: July 21, 2026